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INTELLIgence Blog: General Training
Doing a Needs Assessment to Identify Your Audience
Before you start writing training materials for enterprise software, you need to do a needs assessment, which includes:
Determining a Deployment Medium
When you do an audience analysis as part of your needs assessment, keep track of how many users there are in each job role. The job role's numbers help determine what kind of documentation medium...
Leveraging Test Scripts for Training
One of the quickest ways to develop software training materials is to use your test scripts. Don't let a developer or an application consultant tell you that they don't use test scripts: everyone...
Prioritizing and Targeting Training Content
When you’re planning your training curriculum for an Enterprise system, you need to analyze: