Services

Training Development

Developing customized training materials is at the heart of Intelligo's custom training approach. Instead of relying on the software company's out of the box documentation, Intelligo captures your specific task processes.

In developing your custom training materials, Intelligo consultants:

  • Work with your Subject Matter Experts
  • Leverage existing materials
  • Apply agreed-upon standards
  • Develop role-based, customized materials

Because our customized training materials are based on your specific business processes, we can produce materials to meet your compliance requirements.

On most projects, our custom training solution includes:

  • Overviews
  • Step-by-step instructions
  • Quick References and Frequently Asked Questions
  • Exercises and Tests

While custom training materials may cost extra to develop, making the decision to invest in custom documentation can positively impact your Return On Investment (ROI) by providing targeted materials that you will use as a reference long after your initial go-live training.

Successful training requires your employees to understand more than just how to enter a transaction. Your employees need to understand the overall business processes and how the transactions fit into the overall picture.

As part of your custom training solution, Intelligo works with your development team to identify the business processes relevant to your system. We then develop high-level overviews and "Understanding" topics that provide your employees with a greater understanding of their role in the company and in the system.

When we develop with Oracle User Productivity Kit (UPK) or datango performance suite, we can integrate overviews and "Understanding" topics in the Player files. This provides a comprehensive training experience for your employees.
 

Developing process-specific transaction instructions for you is our specialty. Step-by-step instructions are important assets in meeting your training goals. Intelligo develops formal documentation written in a consistent style – we believe it is the key to effective training. We use it in conjunction with classroom, computer based, simulation, live on-line, or written training formats.

Intelligo's consultants work with your core team to learn your business processes. We leverage our library of materials, our experience, and our tools to quickly develop effective end-user step-by-step instructions. Once created, the documents undergo a review process from your development team before they are deployed for your use.

Intelligo's consultants create your step-by-step instructions manually, or using applications such as Oracle User Productivity Kit (UPK) or datango performance suite. Contact us to see how the Intelligo Advantage brings out the best in your step-by-step process transaction instructions.
 

Step-by-step processes are only one tool in an effective training strategy. Intelligo includes quick references and Frequently Asked Questions (FAQs) as part of your custom training solution.

Quick references work well as desktop job aids and other instances where full-blown training manuals are not practical. Using Intelligo's tools, we rapidly generate quick references from the client-specific, step-by-step instructions.

FAQs help the user find answers to common questions pertaining to a particular topic or task. Our searchable archive is in an easy-to-use format, allowing for a single mouse click on the question to pop up the answer. Our FAQs can be easily integrated into an User Productivity Kit (UPK) Player or datango performance suite Trainer package.

Training is only as good as the users' ability to perform their trained tasks. As part of your overall customized training plan, Intelligo includes exercises and tests to allow you to evaluate your employees' performance prior to go-live.

Working with your development team, we customize exercises to provide your users a chance to work through the processes on their own, and to gain confidence. We can also develop tests to provide an effective tool to measure your employees' knowledge and skills.

When developing training using Oracle User Productivity Kit (UPK) or datango performance suite, we can integrate exercises and tests into the Player or Trainer files, and track the results.